I had another non paying bidder(97% with 15 negs).

So I ask for my fees back....Delcampe refuse to refund them!! No reason given. So if I understant correctly, they prefer to keep a non-paying bidder with a clear history of non-payment then a good seller?

The only communication delcampe gave me is: leave negative for this buyer.
Well sorry to burst your bubble but explain to me what a 16th negative will change??? He will remain on delcampe anyway.

I want my fees back. I want my fee back because this buyer should have been removed a long time ago. I am an honest seller, great feedback, I pay my fees, and I pay my seller when buying.

I had enough,

I have been doing a lot of advertising for delcampe (www.squidoo.com/delcampe , Link (http) and also on www.squidoo.com/stampslore and on various discussion board) but will stop everything now.

I have also ended all my listing (close to 300). For the moment. Will I hear from delcampe? I hope so, if not my buyers know where to find my listings.

I had another non paying bidder(97% with 15 negs).

So I ask for my fees back....Delcampe refuse to refund them!! No reason given. So if I understant correctly, they prefer to keep a non-paying bidder with a clear history of non-payment then a good seller?

The only communication delcampe gave me is: leave negative for this buyer.
Well sorry to burst your bubble but explain to me what a 16th negative will change??? He will remain on delcampe anyway.

I want my fees back. I want my fee back because this buyer should have been removed a long time ago. I am an honest seller, great feedback, I pay my fees, and I pay my seller when buying.

I had enough,

I have been doing a lot of advertising for delcampe (www.squidoo.com/delcampe , Link (http) and also on www.squidoo.com/stampslore and on various discussion board) but will stop everything now.

I have also ended all my listing (close to 300). For the moment. Will I hear from delcampe? I hope so, if not my buyers know where to find my listings.

Dear Stampslore,


" The only communication delcampe gave me is: leave negative for this buyer.

It's correct. We ask our sellers to at least give a rating to their non-paying buyers. It's the only way for us to detect them.


" Well sorry to burst your bubble but explain to me what a 16th
" negative will change??? He will remain on delcampe anyway

That's wrong. We have a daily automatic checker that verifies all accounts. Each day, between 5 and 10 accounts are closed thanks to this system. And, if the account has a lot of rating (which seems to be the case of your buyer), the closing is not automatically, an email is sent by our automatic checker to require our team to check this humanly.

Believe me, give the negative, then ask the refund and you will get it.

If everyone plays the game, the site will remain safe for all.


Best regards, Sebastien Delcampe

Good morning Sebastien,

I gave him the neg feedback.
This is the first time I have to do this BEFORE getting my fees back.

Now I am awaiting the retaliatory negative feedback that will probably follow.

And by the way the last buyer I gave negative was at 96% when I gave his neg...he is now at 95% with OVER 200 negative for non-payment...he is still registered......

I have place a second refund demand, I hope this time it will be granted.

And by the way, I always give the non payer the feedback they deserve (you can check my ebay feedback), but here I really feel it is useless to risk retaliation since there is very little consequences for non-payer.

Just my opinion

Dear Stampslore,


" The only communication delcampe gave me is: leave negative for this buyer.

It's correct. We ask our sellers to at least give a rating to their non-paying buyers. It's the only way for us to detect them.


" Well sorry to burst your bubble but explain to me what a 16th
" negative will change??? He will remain on delcampe anyway

That's wrong. We have a daily automatic checker that verifies all accounts. Each day, between 5 and 10 accounts are closed thanks to this system. And, if the account has a lot of rating (which seems to be the case of your buyer), the closing is not automatically, an email is sent by our automatic checker to require our team to check this humanly.

Believe me, give the negative, then ask the refund and you will get it.

If everyone plays the game, the site will remain safe for all.


Best regards, Sebastien Delcampe

bonjour sebastien,
many members are very unaware of this rule about leaving a negative rating first, then asking for a refund of a commission fee. is this in the charter? i have been here 7 years, almost from the beginning of your site, and not been aware of this rule. if there are rule changes to be made, perhaps they should be posted monthly for the members. and these membership problems will solve themselves without any assistance from the team. thank you for solving this matter.

un bonne WE au vous.

amities,
cajunsr.

Just an update,

The buyer paid so I shipped. I would like to remove the neg for non-payment, not sure how/if I can do that. If someone can help.

As for the sequence in which the procedure should be taken, IMO, a non-paying email should be send to buyer, from Delcampe, when a seller request his fees back. After a few days, if no response, Delcampe should refund and then seller can leave feedback.

As I said earlier, this is the first time I have to leave feedback BEFORE getting my credit. Anyway I did cancel the request of course.

As cajunsr said many if not most are unaware of this rule. I was, and this is not the first time I request my fees (unfortunatly).

Best day to everybody!